tag:blogger.com,1999:blog-7099340490701499369.post4089199832092112967..comments2023-08-16T19:08:05.708+08:00Comments on Alex Yap's Blog: Manulife Customer Service sucksssAlex Yaphttp://www.blogger.com/profile/01694896714160998705noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-7099340490701499369.post-10562654650879740802011-01-20T11:20:21.921+08:002011-01-20T11:20:21.921+08:00In my opinion, Good customer service is necessary....In my opinion, Good customer service is necessary. Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you or it can break you. So you better treat your customer in a very nice way.<br /><br />-fern-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-80692987828099476762009-02-05T15:39:00.000+08:002009-02-05T15:39:00.000+08:00Good day TerenceI'm good, thank you and how about ...Good day Terence<BR/><BR/>I'm good, thank you and how about yourself?<BR/><BR/>Ya, I have few communications with Foong and shall drop by to their office tomorrow to get my things sorted out.<BR/><BR/>Thanx again for all of your helps. Very appreciated it.<BR/><BR/>Wish you a great and prosperous year ahead. <BR/><BR/>Year of Ox is year of hardwork.Alex Yaphttps://www.blogger.com/profile/01694896714160998705noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-78963746434377320802009-02-05T15:34:00.000+08:002009-02-05T15:34:00.000+08:00Hello Mr Yap,Good afternoon to you. How are you to...Hello Mr Yap,<BR/>Good afternoon to you. How are you today? Hope you are alright - well and good.<BR/>I am aware that you are receiving the necessary attention, which I am happy to note.<BR/>Here's wishing you a year of plentiful of good things in this Ox year.<BR/>CheersApocalypsehttps://www.blogger.com/profile/04248200800378031628noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-37148230364828829992009-02-05T11:44:00.000+08:002009-02-05T11:44:00.000+08:00Hi Mr. Yap,Glad to know that you will be visiting ...Hi Mr. Yap,<BR/><BR/>Glad to know that you will be visiting us tomorrow. <BR/><BR/>We are located on the 10th Floor,<BR/><BR/>Menara Manulife<BR/>6 Jalan Gelenggang <BR/>Damansara Heights<BR/>50490 Kuala Lumpur<BR/><BR/>Drive through straight and park in the building's basement car park. Remember to bring along your parking ticket to have it endorsed.<BR/><BR/>I have also advised my colleague Haslina on this and she will be assisting you on the needful. Can we have your email address for correspondence going forward as Haslina will be contacting you directly soon for the policy details.<BR/><BR/>Have a nice day!<BR/><BR/><BR/>Foong Yee Pingservice@manulife.com.myhttps://www.blogger.com/profile/06440493210567760279noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-49804259906329909812009-02-05T11:43:00.000+08:002009-02-05T11:43:00.000+08:00Hi Mr. Yap,Glad to know that you will be visiting ...Hi Mr. Yap,<BR/><BR/>Glad to know that you will be visiting us tomorrow. <BR/><BR/>We are located on the 10th Floor,<BR/><BR/>Menara Manulife<BR/>6 Jalan Gelenggang <BR/>Damansara Heights<BR/>50490 Kuala Lumpur<BR/><BR/>Drive through straight and park in the building's basement car park. Remember to bring along your parking ticket to have it endorsed.<BR/><BR/>I have also advised my colleague Haslina on this and she will be assisting you on the needful. Can we have your email address for correspondence going forward as Haslina will be contacting you directly soon for the policy details.<BR/><BR/>Have a nice day!<BR/><BR/><BR/>Foong Yee Pingservice@manulife.com.myhttps://www.blogger.com/profile/06440493210567760279noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-31422323552084885362009-02-04T17:51:00.000+08:002009-02-04T17:51:00.000+08:00Good day Foongthanx for your reply. Now I recalled...Good day Foong<BR/><BR/>thanx for your reply. Now I recalled that, Manulife, located in Bukit Damansara inside KL area, hence no one actually working at that day. But I would have expect the auto-caller machine will response something like "it is public holiday, please call back during working hours", things like that.<BR/><BR/>anyway, thanx for your explanation. I will personally go to Manulife building this coming Friday to get my things sorted out.<BR/><BR/>Thanks again.<BR/><BR/>CheersAlex Yaphttps://www.blogger.com/profile/01694896714160998705noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-75476888513576097942009-02-04T17:45:00.000+08:002009-02-04T17:45:00.000+08:00Dear Mr. Yap,I have read your comments on our cust...Dear Mr. Yap,<BR/><BR/>I have read your comments on our customer service with genuine concern. Please accept our sincere apology for having inconvenienced you.<BR/><BR/>I can understand your frustration from having waited in the call queue for almost an hour. This is definitely an unusual occurrence. It was a Public Holiday in Kuala Lumpur on the 2nd February 2009 in conjunction with the Hari Wilayah. Unfortunately, the telephone system to alert callers trying to contact us over non-working days was inadvertently not activated. <BR/><BR/>I hope your queries have been answered by now. If not, please call us again or feel free to contact us at service@manulife.com.my for your servicing needs. You have our assurance that we have taken the necessary steps to ensure that this does not happen again. <BR/><BR/>Thank you for your continued support towards Manulife and we look forward to serving you again in the near future.<BR/><BR/><BR/><BR/>Yours sincerely,<BR/><BR/><BR/>Foong Yee Ping<BR/>Senior Manager, Customer Serviceservice@manulife.com.myhttps://www.blogger.com/profile/06440493210567760279noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-47056718399402568062009-02-02T16:56:00.000+08:002009-02-02T16:56:00.000+08:00Yes Mr Yap, you are correct - I m from Singapore a...Yes Mr Yap, you are correct - I m from Singapore and working in Singapore. <BR/>I guess in this virtual world of instant and seamless communications (sorry at times it does mean certain things cant be done instantly), geographical barriers at times are no obstructions.<BR/>But as you rightly asked, being in Malaysia whether I can help or not is relevant as some things still are done through the old ways which I believe you might be awared of. And because of business protocol issues entailing higher levels of confidentiality might be out of bounds to me when I am not your official servicing agent.<BR/>Hope this helps thus far.<BR/>I fleetingly glance pass a bit of your blog - looks interesting (this remark is exclusive of our communications at this point)<BR/>Thanks again.<BR/>PS Be awared that in case you email, I am receiving them via my gmail account as I set up a redirection of mails from my Manulife adds., just to clear any doubts that might occur concerning the authenticity of my involvement.Apocalypsehttps://www.blogger.com/profile/04248200800378031628noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-84890742328902683562009-02-02T16:35:00.000+08:002009-02-02T16:35:00.000+08:00Good day TerenceIt is good that my blog post has b...Good day Terence<BR/><BR/>It is good that my blog post has bring one of their concern employee to me and trying to help me. <BR/><BR/>It looks like you are from singapore. I'm from Malaysia anyway. Will you still be able to help?Alex Yaphttps://www.blogger.com/profile/01694896714160998705noreply@blogger.comtag:blogger.com,1999:blog-7099340490701499369.post-80415823613509393582009-02-02T16:32:00.000+08:002009-02-02T16:32:00.000+08:00Dear Mr YapHi Mr Alex Yap. My name is Terence and ...Dear Mr Yap<BR/>Hi Mr Alex Yap. My name is Terence and I chance upon your post a few minutes ago.<BR/>I am one of their agents, with them for close to 15 years.<BR/>First of all, please accept my greetings for the New Year of the Ox, wishing you peace, happiness and prosperity to you and your family.<BR/>I can understand how you feel to have waited for close to an hour. Being a rep of Manulife the Co that you are obviously angry with, please accept my apologies, even tho I do not have anything to do, directly with what you experienced or needed help about.<BR/>If there is still anything unresolved or answers needed, if you wont mind letting me know. I shall try my best to do whatever I can within my responsibility and authority.<BR/>If you wish, my mobile is 9880-1990, email is terche@manulife.com.sg<BR/>Feel free to contact me at your convenience.<BR/>Thank you for reading.<BR/>Regards.<BR/>Terence.Apocalypsehttps://www.blogger.com/profile/04248200800378031628noreply@blogger.com